Sp5der Return & Refund Policy
Last Updated: 6 July 2025
Our Return Promise
At Sp5der, we guarantee the quality of our streetwear. If you’re not completely satisfied, we’ll make it right.
1. Return Basics
- Timeframe: 30 days from delivery date
- Condition: Items must be unworn, unwashed, and in original packaging with tags attached
- Process: Authorization required before return
2. How to Return
- Contact Us First:
- Email: Contact@sp5derhoodies.com.co
- WhatsApp: +1 332 252 9275
- Include: Order #, item name, and reason for return
- Ship Your Return To
- Sp5der Returns 13547 George Ct Chino, CA 91710 USA
- Use trackable shipping (USPS, UPS, or FedEx)
- Customer pays return shipping unless our error
3. Refund Processing
- Timing: 3-5 business days after we receive return
- Method: Original payment type
- Deductions: None for valid returns
4. Exchanges
- Available for same-priced items in stock
- Contact us first for approval
5. Non-Returnable Items
- Worn or washed clothing
- Items without original tags
- Final sale items (clearly marked)
6. International Returns
- Customer responsible for:
- Return shipping costs
- Any customs fees
- Refunds issued in USD
7. Damaged/Defective Items
Contact us immediately (within 7 days of delivery) for:
- Free return shipping
- Full refund or replacement
8. Policy Enforcement
- Returns without authorization won’t be processed
- Fraudulent returns will be refused
Contact Information
Business Name: Sp5der
Return Address: 13547 George Ct, Chino, CA 91710
Email: Contact@sp5derhoodies.com.co
Phone/WhatsApp: +1 332 252 9275
Response Time: 24-48 hours (Mon-Fri, 9AM-5PM PST)